Introduction
TruPsychics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, telephone services, and other services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when using our Services, including:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card numbers, billing address, and transaction history
- Communication Data: Information you provide during calls with our Advisors or customer service
- Review and Feedback: Reviews, ratings, and feedback you submit about our Services
- Date of Birth: To verify you are at least 18 years old
Information Collected Automatically
When you access our Services, we may automatically collect certain information, including:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
- Location Data: General geographic location based on IP address
- Call Data: Call duration, time of call, and phone number used
- Log Data: IP address, access times, and referring website addresses
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. These technologies help us:
- Remember your preferences and settings
- Understand how you use our Services
- Improve our Services and user experience
- Deliver targeted advertising
- Measure the effectiveness of our marketing campaigns
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process transactions, facilitate Readings, and deliver the Services you request
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Communication: To send you service-related notices, promotional materials, and respond to your inquiries
- Personalization: To customize your experience and provide content and offers tailored to your interests
- Analytics: To understand how users interact with our Services and improve our offerings
- Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send promotional communications about our Services (with your consent where required)
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Psychic Advisors
When you request a Reading, we share necessary information with the Advisor to facilitate your session. Advisors are bound by confidentiality obligations.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Access controls limiting employee access to personal information
- Employee training on data protection and privacy
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
All Users
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to certain exceptions)
- Opt-Out: Opt out of receiving marketing communications
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your CCPA rights
We do not sell your personal information.
Nevada Residents
Nevada residents may opt out of the sale of personal information. We do not currently sell personal information as defined under Nevada law.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.
Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our Services do not currently respond to "Do Not Track" signals. However, you can manage your privacy preferences through your browser settings and by adjusting your cookie preferences.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.